BOOKING ENQUIRY

BOOKING TERMS AND CONDITIONS

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We advise you book as far in advance as possible to save any disappointment

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• Groups under 10 people are required to pay in full at the time of booking.

• For groups of 10 or more people a deposit payment of 50% of the total amount is required for all activities at time of booking.

• Activity deposits can be paid by bank transfer at time of booking provided there are over 10 people. Then the final balance must be paid before the activity date or on the day of activity.

• Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your order.

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Confirming your booking and payment

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Deposits and Full Payment can be paid in the following ways:

•  Credit or Debit Card Online

•  Credit card information is entered securely, using SSL technologies. Payments are processed by our our payment partner Stripe.

•  Invoice (Please note: ONLY applicable to large companies and youth organisations. Please call 07707111906 to arrange)

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The remaining balance must be paid upon arrival on the day selected for your activity booking.

Any problems just email geologyrocksat@gmail.com or call 07707111906. We will send you email confirmation showing the price for your booking and any additional charges. It will also detail payments received and balance due.

 

Please check the details on your confirmation carefully. If any of the details are incorrect, or changed, you must inform us as soon as possible. You must also ensure that you pay any amount required in accordance with the confirmation payment schedule. If you do not, we will have the right to cancel your reservation and keep your deposit (as it is a non-refundable booking fee).

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Payments

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We process card payments using Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

 

Cancellations, Refunds and Credit

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Activity deposits and full payments are non-refundable. However, if you give us at least 48 hours advance notice we could transfer the booking to another available date. Under special circumstances activity payments may be credited in the form of gift vouchers provided more than 48 hours advance notice is given.

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Participant numbers can be decreased at least 48 hours before activity. Within 48 hours full payment is due.

If you cancel on the day or do not show there is no refund, credit or vouchers available.

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All Event Bookings are non-refundable and non-transferable.

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Gift Vouchers, once payment is taken for a voucher it cannot be cancelled. No refunds are available for vouchers for which payment has been taken.

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All invoices must be paid in advance at least 7 days before event. A deposit must be made at time of booking 50% of the total amount to secure. No booking is secure without payment or email confirmation. Once a deposit has been paid the remaining balance must be paid upon arrival to Geology Rocks Adventure Tourism before activities can take place.  In some cases, organisations can pay in full on arrival subject to prior approval. We understand that some organisations cannot pay deposits and only pay after the event and so we kindly ask for prompt payment within 2 weeks after the date of invoice. This is only available to organisations with prior consent.

Those organisations that are authorised to pay after an event but cancel prior to the event will incur a cancellation charge as outlined above.

 

If we (Geology Rocks Adventure Tourism) require to cancel activities due to inappropriate weather conditions we will reschedule bookings to an alternative date or offer a Gift Voucher to the value of original booking valid for 6 months. 

 

Communication & Marketing

 

If you have made a booking through our website we may occasionally update you on our latest activities, events, news and special offers via e-mail, post & telephone.

All Geology Rocks Customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us please click on the “unsubscribe” link in any email communications which we might send you.

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PARTICIPATION AND RISK ACKNOWLEDGEMENT

 

The activities and events offered at Geology Rocks Adventure Tourism are adventure activities and therefore entail a degree of risk. Geology Rocks Adventure Tourism does not assume or accept responsibility (excluding negligence) for any injury, loss, or, damage, incurred by the participant. Participation in the selected activity is entirely at your own risk and participants are expected to know and stay within their personal safety limits.

It is the responsibility of all participants to fully inform activity instructors of any underlying medical issues/conditions (e.g. asthma, allergies or injuries) which may affect their ability to participate. All participants are responsible for their own safety and the safety of their possessions while onsite. In the unlikely event of loss, injury, damage or death the participant will agree to indemnify and hold harmless Geology Rocks Adventure Tourism

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Photos may be taken during the selected activity session, it is the responsibility of activity participants to inform the photographer if they do not want their photo/video taken.

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Geology Rocks Adventure Tourism require the following to be followed and abide by:

• I recognise that the activity/activities selected entail a degree of risk and may be both physically and emotionally demanding. I declare myself to be physically fit and mentally able to undertake such demands.

• I understand that undisclosed personal medical/health information may jeopardise the safety of myself and others.

• I will listen to, and abide by, safety instructions or rules given by activity instructors.

• I will, at all times, wear any necessary safety equipment, removing it only when instructed to do so by activity staff.

• I will use the activity equipment as instructed, for the purpose intended, and not to injure, hurt or jeopardise the safety of others.

• I recognise that any offensive, aggressive or disruptive behaviour by myself, or any member of my group, will result in the termination of the activity session and you will be asked to leave.

• I appreciate the need to dress appropriately, bringing a full change of clothes and any necessary medication.

• I confirm that I am not under the adverse influence of drink or drugs.

• In the unlikely event of loss, injury, damage, or death, I acknowledge that Geology Rocks Adventure Tourism are not responsible, nor liable, for any direct, or indirect, loss, damage, injury or death arising from, or in connection to, the activities (except death or personal injury caused by Geology Rocks Adventure Tourism’s negligence).

• I confirm my voluntary participation in this activity. Furthermore, I confirm that I have fully read and understood the requirements and conditions of my participation.